Shipping policy
Lush Candles Co.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped on weekends or public holidays.
During high demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- Local Delivery: 3–5 business days
- International Delivery: 7–14 business days
Delivery times may vary depending on location and courier services.
Shipping Charges
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status.
Delays
While we aim to deliver on time, delays may occur due to:
- Courier issues
- Weather conditions
- Customs processing (for international orders)
Lush Candles Co. is not responsible for delays caused by external factors.
Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for:
- Orders shipped to incorrect addresses
- Lost packages due to incorrect information
Additional charges may apply for re-delivery.
Damaged or Lost Packages
If your package arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide your order number and photos (if damaged)
We will assist you with a replacement or solution.
International Shipping
Customers are responsible for:
- Customs duties
- Taxes or import fees
These charges are not included in the product price or shipping cost.
Contact Us
For any shipping-related inquiries:
Email: support@lushcandlesco.com
Store: Lush Candles Co.