Refund policy
Lush Candles Co.
Returns
We want you to love your purchase. If you are not fully satisfied, you may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The product must be in its original packaging
- Proof of purchase is required
Due to the nature of our products, used candles cannot be returned.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Kindly provide:
- Your order number
- Clear photos of the damaged product
We will arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Shipping charges (if applicable) are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with your order details.
Non-Returnable Items
- Used candles
- Items purchased on sale (if applicable)
- Gift cards (if offered)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For any return or refund requests, please contact us:
Email: support@lushcandlesco.com
Store: Lush Candles Co.